1-year warranty, included
Free of charge on every device, on top of the two-year legal guarantee of conformity you have as a consumer in the EU under Directive (EU) 2019/771.
What's covered
- · Any malfunction not caused by you: screen, battery, cameras, speakers, ports, sensors, buttons.
- · Battery capacity dropping below 80% within the first 12 months.
- · Repair, replacement or full refund — free return shipping either way.
- · Software faults linked to the refurbishment (activation locks, firmware issues).
What isn't
- · Accidental damage, drops, liquid damage and theft — covered by the optional protection plan.
- · Normal cosmetic wear consistent with the grade you purchased.
- · Damage from unauthorised repairs or non-compliant accessories.
Making a claim
- 1. Open a claim from your order and describe the fault.
- 2. We email a prepaid return label within one working day.
- 3. Diagnosis within 72 hours of arrival; repair, replacement or refund follows.