Trade-in Terms and Conditions

Reneweu B.V., registered in the Netherlands, Chamber of Commerce no. 87 654 321, VAT NL8765.43.210.B01, Keizersgracht 100, 1015 CS Amsterdam. Contact: info@reneweu.com.

These terms form a distance contract under Directive 2011/83/EU on consumer rights.

You must be at least 18 years old and resident in an EU/EEA country listed at checkout.

You must be the lawful owner of the device, and the device must be free of finance agreements, blocking (IMEI blacklists) and activation locks such as Find My iPhone or Google FRP.

The quote shown online is a provisional offer in euro based on the condition you declare. It is valid for 21 calendar days from the date of issue.

The final offer is confirmed after our technicians inspect the device, normally within 3 working days of receipt.

Excellent: fully functional, no visible scratches at arm's length, battery health at or above 85%.

Good: fully functional, light cosmetic marks, battery health at or above 80%.

Fair: functional, visible scratches or dents, screen free of cracks.

Broken: powers on but has faults such as a cracked screen or a failing battery. Devices that do not power on may be refused or recycled without payment.

We provide a prepaid, insured shipping label for every EU/EEA country we serve. Risk of loss passes to us once the carrier scans the parcel.

Package the device with adequate padding. Damage caused by insufficient packaging may be deducted from your payout.

If inspection shows a lower grade than declared, we send a revised offer by email. You have 7 calendar days to accept or refuse.

If you refuse, we return the device to you free of charge to the same EU/EEA address. If you do not respond within 14 calendar days, the revised offer is deemed accepted.

Payouts are made in euro by SEPA credit transfer to an IBAN in your name, or as store credit if you choose that option. Store credit adds a 10% bonus and is valid for 24 months.

Bank transfers are initiated within 2 working days of acceptance and normally settle within 1 further working day inside SEPA.

Erase your data and remove SIM and memory cards before shipping. On receipt, all storage is wiped to a recognised data-sanitisation standard (NIST SP 800-88 Purge).

We cannot recover or return data once erasure has started.

The statutory 14-day right of withdrawal under Directive 2011/83/EU applies to consumer purchases from us. A trade-in is a sale by you to us, so it is governed instead by the revised-offer procedure in clause 6.

Our liability is limited to the value of the final offer, except in cases of intent, gross negligence, or mandatory statutory liability.

Dutch law applies without prejudice to the mandatory consumer protections of your country of residence. You may use the EU Online Dispute Resolution platform at ec.europa.eu/odr.