Customer help
Frequently asked questions
Buying, delivery tracking, returns, invoices and paying on invoice with Billie — the short answers to the questions we get most often.
Buying a device
Everything about choosing a device, prices and paying.
Tracking your order
Where your device is and when it arrives.
Returns and refunds
Changing your mind, sending a device back and getting your money.
Invoices and VAT
Paperwork for private and business buyers.
Paying on invoice with Billie
Our business payment option: receive the device first, pay later.
Still stuck?
Send us your order number and we answer within one working day.