Complaints Procedure

Renewee strives to provide all customers with the best possible service. If you are not satisfied with our services, a product, or your purchase, you may submit a complaint to us.

Complaints can be submitted by email to info@reneweu.com. Please include your name, order number, and a clear description of your complaint.

We will acknowledge receipt of your complaint as soon as possible and aim to provide a substantive response within 14 days. If your complaint requires more time to investigate, we will inform you within this period and indicate when you can expect a substantive response.

We will make every effort to resolve complaints to the customer's satisfaction through consultation with the customer. If you are not satisfied with the proposed solution, you may let us know so that we can review the complaint again.